Support

Our team is happy to answer any questions, address any frustrations, or consider any requests. You can communicate with us via [email protected]. We'll do our best to accommodate you!

Request IDs

If you're reporting an issue with a particular API call, please include the x-ashby-request-id returned in the response headers.

{
  "x-ashby-request-id": "01JRVWPBWZ40S39G83ZETPXF2E"
}

For convenience, error responses include the request ID in the response body.

{
  "success": false,
  "errorInfo": {
    "code": "application_not_found",
    "message": "Application not found - are you lacking permissions to edit candidates?",
    "requestId": "01JRVWPBWZ40S39G83ZETPXF2E"
  },
}